Elite Havens - Concierge

Concierge Experience

Staying at an elite haven comes with the innumerable benefits of Concierge services. Our able team is at your service to suggest, book and arrange for all those things which will go a long way in making your Bali holiday memorable. Get in touch with the Concierge for restaurant recommendations and reservations. If you want to try your hand at making local dishes, a cooking class can also be arranged for you.

Adventure-seekers will love white water rafting, snorkeling or scuba diving in and around the island. We can rent equipment on your behalf, book a training session (if required) and make all necessary arrangements. Experience the outdoors by joining a bike tour or taking a surfing lesson. For a touch of indulgence, hire a luxury yacht to go sailing in the high waters, with decadent refreshments served on board. Or just spend a satisfying day on the greens, teeing off at one of Bali’s top golf courses

Experience and witness the Baliniese way of life by booking a Concierge-curated Cultural Experience. The full day Tabanan tour drives you through Bali’s picturesque rice terraces and includes visits to the famous Batukaru Temple and Taman Ayun Temple. A special Balinese lunch in a magical setting, not open to the general public, is included in the tour. Or you could head towards the cultural capital of Ubud which gives a glimpse into the local lifestyle as well as the art centre of Ubud. It allows photo-ops at Tegalalang Rice Terraces as well as a stop at the gorgeous Batuan Temple. A must-do for art-aficionados. 

The Concierge can also arrange for a range of services at your villa. Pamper yourself with a massage by the pool by a professional therapist or work on those abs with a personal trainer. Whatever it is that gets you going, it can all be arranged. From small things like your favourite foods and beverages pre-stocked in the villa when you arrive to traditional Balinese performers or even street artists putting up a show for you, at elite havens, we go the extra mile to ensure all your wishes are fulfilled. 

Guest Reviews

  • Leslie D, Australia
    We were exceptionally impressed with the quality, expertise of the food - particularly with the efforts of Kadek the chef. The staff were very attentive and made us feel most welcome.

    July 15th, 2019 - July 20th, 2019

  • Herman O, South Africa
    Excellent! Awesome stay and food. What an experience, thank you all very much.

    June 24th, 2019 - July 5th, 2019

  • Malini T, Malaysia
    Very friendly and accommodating staff. Service was good throughout the day - especially with food and drinks. Excellent vanilla milk shakes! Good arrangement with the spa /massages - enjoyable and easy to book.

    June 6th, 2019 - June 11th, 2019

  • Rene M, Austria
    Best accommodation,Have enjoyed every minute, thank you.

    May 4th, 2019 - May 16th, 2019

  • Gregoire R, Singapore
    Thank you for making our stay with you in Bali so wonderful and memorable.You provide exceptionally attentive,respectful and discreet service.The beauty of the villa and its setting was only exceeded by your commitment to making our visit so thoroughly enjoyable.The meal were of professional quality and you were very accommodating to our requests.You are great ambassadors for Balinese culture and its people.

    April 28th, 2019 - May 3rd, 2019

  • Andrew H, United Kingdom
    A perfect stay.

    April 9th, 2019 - April 18th, 2019

  • Sharon F, Singapore
    Thank you for everyone. The staff are all amazing and the location superb.

    March 1st, 2019 - March 5th, 2019

  • Mr. J, Indonesia
    We would like to thank you and the staff for giving us such a lovely time here at the Ylang Ylang villa. We hope to see you again.

    December 29th, 2018 - January 5th, 2019

  • Ming W, Australia
    Thank you so much for your hospitality and amazing service during our stay. We will definitely miss seeing everyone. Zack will miss the attention for sure. Hopeful we will be back soon and Zack will be busy running around by then. Take care and see you all again soon.

    October 13th, 2018 - October 20th, 2018

  • Amanda A, Australia
    Our stay was first class,we had a wonderful experience.

    October 8th, 2018 - October 12th, 2018

  • Gregory M, France
    We want to say many thanks for your hospitality and your kindness. We spent an awesome holiday in Bali because of you, in this villa which is fantastic. We will remember it forever. Thank you for sharing a bit of you culture such as the little flowers and the Balinese dance. Further more, many thanks for the daily smiles - we appreciate it a lot. You cook very well too..excellence! Thank you for organizing both 30th birthdays. Terima kasih from all the french team.

    September 24th, 2018 - October 1st, 2018

  • Danielle V, United Kingdom
    Nice staff, especially Kadek - very professional.

    August 13th, 2018 - August 20th, 2018

  • Danielle V, United Kingdom
    Everything was amazing .Thank you very much.

    June 20th, 2018 - June 26th, 2018

  • Adjeng A, Indonesia
    Amazing stay, thank you to all staff.

    June 17th, 2018 - June 20th, 2018

  • Reginald C, Singapore
    Thank you to all the staff, very good food and we will be back.

    June 13th, 2018 - June 15th, 2018

  • Danielle V, United Kingdom
    We had the most amazing time, the villa was beautiful and the staff were absolutely fantastic. ALL of them they looked after us in every way - the food outstanding and the villa was always clean. We would give all the staff 10/10 they were even amazing with the babies. It was better than a 5* hotel and we will recommend it to all our friends - the driver and the massage people were also fantastic.

    January 4th, 2018 - January 15th, 2018

  • Luke G, Singapore
    Fantastic stay, Thank you to all staff.

    September 18th, 2017 - September 20th, 2017

  • Danielle V, United Kingdom
    We love our stay at Ylang Ylang, and the people especially the staff, Dewa and Kadek. I enjoyed so much the swimming pool and the beach was amazing. Thank you very much.

    September 2nd, 2017 - September 8th, 2017

  • Ashok P, Singapore
    Dewa and the team did an excellent job in servicing us every day. Excellence facilities and service.

    August 29th, 2017 - September 2nd, 2017

  • Ndumiso M, Australia
    We thoroughly enjoyed our stay here. Absolutely fantastic.

    August 17th, 2017 - August 27th, 2017

  • Manish G, Indonesia
    Everything is great, fabulous stay. Surely come again. Thank you.

    June 20th, 2017 - June 22nd, 2017

  • Kevin P, China
    A magical place on the beach in Bali. Our fourth trip to Bali was the best simply because we stayed at this fabulous vacation villa. Arriving with two other couples we found ourselves in a magical spot with a staff that responded quickly to every request. Manager Dewa made every effort to make our stay memorable and he succeeded in every way. The guys planned a surprise ceremony to renew everyone's vows. Dewa made the planning and execution of the surprise flawless and very easy despite the long distance. From flowers to officiant, food to dancers, he and the staff did an amazing job. The chef was top notch creating any kind of cultural dish with ease. No meal was less than perfect. The butler and house staff were excellent and made sure we always had a drink in hand... We are returning ....soon.

    October 1st, 2016 - October 8th, 2016

  • Mr. Xingquan Y, China
    Everything was excellent ! The food, the staff, and the service. Thank you very much !! We will come back...

    August 10th, 2016 - August 15th, 2016

  • Joy M, Singapore
    We have returned from Bali and had a wonderful time. Dewa and the staff did a fantastic job. The food was excellent too. Thank you so much!!

    June 8th, 2016 - June 12th, 2016

  • Tria S, Indonesia
    Everything is excellent thank you very much.

    April 21st, 2016 - April 23rd, 2016

  • Amanda F, Australia
    We had an absolutely wonderful time. The food was AMAZING and the staff were so friendly, happy and caring. We can't not recommend The Ylang Ylang enough. What a wonderful, relaxing holiday escape.Thank you to all the lovely staff.

    April 4th, 2016 - April 15th, 2016

  • Irma L, Indonesia
    We all enjoyed a relaxing stay at The Ylang Ylang. The staff were excellent. especially Kadek, she cooks like we were at home.

    November 2nd, 2015 - November 12th, 2015

  • Paul H, Singapore
    Tempat yang menakjubkan! Villa yang indah, dengan kamar yang bagus, kolam renang yang bagus dan layanan yang sangat baik. Berharap untuk pergi kembali ke sana lagi, setidaknya sekali dalam hidup saya! Tenang, damai, indah dan sangat bersih. Saya merekomendasikan tempat ini. Cocok untuk keluarga, pasangan dan single, bahkan untuk orang yang mencari tempat spiritual di bali.

    October 17th, 2015 - October 24th, 2015

  • Milda R, Philippines
    Great food! Staff very friendly and helpful.

    July 27th, 2015 - July 28th, 2015

  • Tina P, Austria
    Great stay, excellent staff. Tip Top!

    July 12th, 2015 - July 20th, 2015

  • Kate A, Australia
    We enjoyed a relaxing stay at Ylang-Ylang. The staff were fantastic; nothing was too much trouble. The East Coast area offers an authentic Bali experience, with stunning scenery, away from the crowds. Highly recommended.

    June 29th, 2015 - June 30th, 2015

  • Yenny L, Indonesia
    All EXCELLENT. Thanks for everything!

    April 11th, 2015 - April 14th, 2015

  • Rose R, Australia
    Fantastic experience and superb service, thank you so much for a wonderful stay. We all loved it here and felt every detail was well looked after.

    April 2nd, 2015 - April 7th, 2015

  • Ravindran Krishnan, Singapore
    The Villa and most of all the staff running the place, ...I.e everyone of them were simply magnificent. I'm already planning global corporate events along with many other trip back. Fantastic Staff and the food was simply excellent..!!!! I'll recommend ylang ylang to all my friends and family....Cheers.

    June 6th, 2014 - June 12th, 2014

  • Luisa McCluskey, Australia
    In all the years I have been coming and staying in Bali. This has to be the best.The staff very always helpful and nothing was a bother. I had my daughters wedding there and all i can say is amazing.

    May 3rd, 2014 - May 7th, 2014

  • Philippe L,
    We went on christmas holidays with 7 young chidren...it was almost perfect...the villa provide many diferent spaces to isolate and take some rest.the view and the beach ( very local and natural environment) are a daily entertainment... The staff is abolutely great...profesional, warm and flexible...nice people. Great holidays in a great place. Too much sculpture in the garden but it´s a question of style!

    December 22nd, 2013 - January 5th, 2014

  • Kailey Furniss, United States
    The Ylang Ylang was absolutely amazing. We stayed there with all of our immediate family for our wedding and we were all over joyed with our stay. We became a bit spoiled where now I don't know if I can ever stay anywhere else! It was perfect. The grounds were breathtaking, the staff was more than attentive and kind, the rooms were so comfortable and the food was incredible! The pictures can not do this villa justice. From the moment you turn on the road leading up you feel like you are going to a royal palace, and the feeling continues throughout your stay.

    May 8th, 2013 - May 12th, 2013

  • Helen Chalmers, Australia
    I did send an email to Adya to compliment on the sensational staff at the villa , not forgetting Harry the driver we had who showed and told us so much about Bali. Our stay was memorable beacuse of these wonderful people, caring and kind. The villa I would go back tomorrow to stay in . We all loved our time there and would recommend to all. It really was FANTASTIC in EVERY way.The food was delicious and I truly could not fault the service provision in any way.We WILL return !!! Peaceful, calm, tranquil and a paradise. Many Thanks to all

    October 20th, 2012 - October 25th, 2012

  • Michelle Law, United States
    Our family loved staying at Villa Ylang Ylang. The food was outstanding, the staff was amazing (this was our second villa we stayed while in Bali so we could tell the difference) and the villa itself was gorgeous.

    October 15th, 2012 - October 19th, 2012

  • AH, Japan
    The villa was just perfect!! Its beautiful, clean, tidy, and very private. The staffs are nice and friendly also. I would love to stay there again for holiday.

    September 13th, 2012 - September 17th, 2012

  • David Broughton, Australia
    Ylang Ylang has it all. Great facilities, great staff and great location. We thoroughly enjoyed our stay at the villa and could not have asked for a more ideal setting for our wedding.

    June 27th, 2012 - June 30th, 2012

  • RM, Switzerland
    We loved our stay at the Ylang Ylang villa: contemporary design, beautiful swimming pool and amazing view. It was just great. Not to forget the very friendly and professional staff (including an amazing cook !! )

    October 26th, 2011 - October 30th, 2011

  • YJ, Singapore
    The staff at the villa, especially Wayan and the kitchen staff, were very lovely and helpful. Service from them was excellent - they were always on standby and always took the initiative to ask if we needed anything. The chef's cooking was EXCELLENT! We asked for traditional balinese/ Indonesian food, and for it to be extra spicy, and we weren't disappointed! Absolutely fantastic, and the homemade sambals were to die for!!

    September 30th, 2011 - October 3rd, 2011

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